How Can We Help You?
At MindCares, we are committed to providing support and assistance to ensure a smooth experience with our mental health services. Below, you’ll find answers to common questions and ways to reach us for further assistance.
1. Getting Started
How do I sign up for MindCares services?
You can register on our website by creating an account and selecting the therapy service that suits your needs. Once registered, you can book an appointment with a licensed professional.
What services do you offer?
We provide:
- Individual therapy
- Couples therapy
- Family therapy
- Group therapy
- Child & adolescent therapy
- Trauma-informed therapy
- Telehealth services
- Creative healing therapy (art, music, movement)
Visit our Services page for more details.
2. Booking & Appointments
How do I book an appointment?
- Go to the Appointments section on our website.
- Choose a therapist and available time slot.
- Confirm your booking and receive a confirmation email.
Can I reschedule or cancel my appointment?
Yes! You can reschedule or cancel your appointment by logging into your account. Cancellations must be made at least 24 hours in advance to avoid fees.
What if I miss my appointment?
Missed appointments without prior notice may be subject to a cancellation fee. Please review our Cancellation Policy for details.
3. Payments & Insurance
What payment methods do you accept?
We accept:
- Credit/Debit Cards (Visa, MasterCard, Amex)
- PayPal
- Insurance payments (subject to provider approval)
Do you accept insurance?
Yes, we accept select insurance plans. Contact us or check with your provider to confirm coverage.
Can I get a refund for a canceled session?
Refunds may be available for sessions canceled within our refund policy timeframe. Contact support for assistance.
4. Technical Support
I’m having trouble logging in. What should I do?
- Ensure you’re using the correct email and password.
- Try resetting your password using the Forgot Password option.
- If the issue persists, contact our support team.
My video therapy session isn’t working. What can I do?
- Check your internet connection.
- Ensure your camera and microphone are enabled.
- Restart your browser or try a different device.
- If the problem continues, contact our technical support team.
5. Emergency & Crisis Support
Does MindCares provide crisis intervention?
MindCares is not a crisis service. If you are in immediate danger or need urgent mental health support, please contact:
Can I talk to someone immediately?
Our therapists operate by appointment. If you need immediate help, please refer to emergency resources or local mental health crisis centers.
6. Contact Us
If you need further assistance, our support team is available to help.
📧 Email: support@mindcares.com
📞 Phone: (XXX) XXX-XXXX
💬 Live Chat: Available on our website during business hours